Privacy Policy

Introduction

Border Wait ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our iOS application and website.

No User Accounts

Border Wait does not require user registration or accounts. We do not collect or store personal identification information through the app itself.

Information We Collect

Contact Form Data

When you submit a message through our contact form on this website, we collect:

• •Your name (optional)
• •Your email address (required)
• •Subject and message content
• •Device information (only if you explicitly opt-in via checkbox)

This information is collected solely for the purpose of responding to your inquiry and providing customer support. We do not store this information in a database. Contact form submissions are sent directly to our support email via a secure email service.

App Usage Data

The Border Wait app stores your favorite crossings locally on your device. This data never leaves your device and is not transmitted to our servers.

Data Sources

Border Wait displays publicly available wait time data from:

• •U.S. Customs and Border Protection (CBP)
• •Canada Border Services Agency (CBSA)

We retrieve this data from official public feeds provided by these agencies. We do not manipulate, predict, or modify this data.

How We Use Your Information

Information collected through the contact form is used exclusively for:

• •Responding to your questions or support requests
• •Investigating and resolving reported bugs
• •Improving the Border Wait app based on your feedback

Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except:

• •When required by law or legal process
• •To protect our rights, property, or safety, or that of our users

Contact form submissions are transmitted through Resend, a secure email service provider, which processes the data solely for the purpose of delivering your message to us.

Cookies and Tracking

This website uses only essential cookies required for basic functionality. We do not use cookies for tracking, advertising, or analytics purposes. The Border Wait iOS app does not use cookies or tracking technologies.

Analytics

We do not currently use any analytics services on this website or in the Border Wait app. If we add analytics in the future, this policy will be updated to clearly disclose what data is collected and how it is used.

Data Security

We implement reasonable security measures to protect information transmitted through our contact form. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Children's Privacy

Border Wait does not knowingly collect personal information from children under 13. The app is designed for general audiences and does not target children.

Your Rights

You have the right to:

• •Request information about what data we have collected about you
• •Request deletion of your contact form submissions
• •Opt out of future communications

To exercise these rights, please contact us using the contact form or email us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our contact form or via email at the address provided in the App Store listing.

International Users

If you are accessing Border Wait from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.